We want you to love your statue. If something isn't right, email support@gnomeandgardendepot.com with your order number and we'll sort it out. We reply within 24 hours, Monday to Friday.
Cancelling an order
You can cancel any order for a full refund until it ships. Email us as soon as you can, since many pieces are painted to order.
Returns on catalog statues
If you change your mind, you can return an unused statue within 30 days of delivery. Return shipping is paid by you, and the statue must come back in the condition it arrived. We refund the item price once it reaches us.
Damaged in shipping
Cement is sturdy, but detailed edges can chip in transit. If your statue arrives damaged, email us within 7 days of delivery with a photo of the damage and the box. We'll send a replacement at no cost, or refund you if you'd rather. You don't need to send the broken piece back.
Pre-orders
You're charged in full when you pre-order, and you can cancel any time before it ships for a full refund. Delivery is guaranteed by the date on the product page. If we can't make that date, we'll email you before it passes with a new date, and you can cancel for a full refund.
Custom statues and custom molds
The $300 design fee is paid up front and isn't refundable once we've started your 3D model. You can cancel before you approve the 3D preview, and we'll refund anything you've paid beyond the design fee. Once you approve the preview, your piece is made just for you and can't be returned, unless it arrives damaged or has a defect. For custom molds, partial refunds are decided case by case if you request one.
Repairs
Every repair is quoted before work starts. If we find we can't complete a repair we quoted, we'll return your statue and refund what you paid for the repair.
How refunds are paid
Refunds go back to your original payment method within 7 business days of approval. Your bank may take a few more days to show it.